Refund policy

Returns and Refunds

Contact Yiguige (衣柜哥) at luis@yiguige.com with your order number to request a return, report a problem or ask about an exchange.

Change-of-mind returns

Our voluntary policy allows you to notify us within 14 days after delivery that you wish to return an item. For this voluntary policy, items should be complete, with all puzzle pieces and accessories, and in their original condition apart from reasonable inspection. Include original packaging where reasonably possible. These conditions do not restrict any mandatory cancellation or defective-goods rights.

Return process and costs

Contact us for return instructions and the correct receiving address before sending a parcel. Returns may need to be sent to China. For a change-of-mind return, you pay the direct return shipping costs unless applicable law requires otherwise. Please retain proof of shipment; tracked return shipping is recommended. Do not send returns to an unconfirmed dispatch-label address. A statutory cancellation notice does not require our prior approval.

Return address: Yiguige (衣柜哥), 13-10-1, Beidou Industrial Park, No. 1333 Tianlong Avenue, Tianhui Town, Jinniu District, Chengdu, Sichuan 610083, China. 中文地址：四川省成都市金牛区天回镇天龙大道1333号北斗产业园13-10-1。 Email us before dispatch for parcel identification and any carrier-required contact details.

Damaged, defective, incomplete or incorrect items

Please contact us when you discover a problem and provide a description and photographs where reasonably possible. We will arrange the remedy required by applicable law, which may include repair, replacement, a price reduction or refund. We cover necessary return shipping for confirmed defects or our fulfilment errors. The voluntary 14-day window does not shorten statutory guarantee periods.

Refunds

We will notify you of the return assessment and issue approved refunds to the original payment method. Payment-provider processing can affect when funds appear in your account. We do not charge a restocking fee. Original outbound shipping is refunded where required by applicable law; otherwise it is not refunded for voluntary change-of-mind returns. We will meet any shorter statutory refund deadline.

Exchanges and cancellations

Contact us to arrange an exchange; availability depends on stock. For a different item, returning the original and placing a new order may be appropriate. Contact us promptly to cancel an unshipped order. If dispatch has already occurred, the applicable return or statutory cancellation process applies.

Mandatory consumer rights

Nothing in this policy limits rights that cannot legally be excluded. Where EU or EEA distance-selling cancellation rules apply, you may notify us of withdrawal within 14 days after delivery without giving a reason and send the goods back within 14 days after that notice. We refund the amount required by law, including the least expensive standard outbound delivery offered, within 14 days after withdrawal notification; where legally permitted, we may withhold the refund until the goods are returned or you provide evidence of return, whichever is earlier. You bear direct change-of-mind return shipping where lawfully disclosed. Deductions for handling beyond what is needed to establish the goods' nature, characteristics and functioning apply only where lawful. Defective-goods guarantees, including the minimum two-year EU legal guarantee where applicable, remain unaffected.